--- title: Swapping your Webcam description: Swapping the Webcam --- [Skip to content](https://www.help.protosthetics.com/galileo/swapping-your-webcam-pro#main-content) English Show submenu for translations ![ProtostheticsGalileo Logo](https://www.help.protosthetics.com/hubfs/ProtostheticsGalileo%20Logo.svg) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](https://www.help.protosthetics.com/galileo/contact-us) [Contact us](https://www.help.protosthetics.com/galileo/contact-us?hsLang=en) How can we help you? - There are no suggestions because the search field is empty. 1. [Galileo by Protosthetics](https://www.help.protosthetics.com/galileo?hsLang=en) 2. [Hardware Troubleshooting & Maintenance](https://www.help.protosthetics.com/galileo/hardware-troubleshooting-maintenance?hsLang=en) 3. [Hardware Troubleshooting - Pro](https://www.help.protosthetics.com/galileo/hardware-troubleshooting-maintenance?hsLang=en#hardware-troubleshooting-pro) February 3, 2026 # Swapping your Webcam ### When your Webcam isn't producing a Green Light when plugged into the USB Port of a laptop or other device, here is our guide to swapping it out ###### Tools you will need: The Red Hex Key Set from your drawer A Flathead Screwdriver A pair of Needle Nose Pliers ###### Task 1: Remove the Webcam and Webcam Mount from the Printer 1\. Using a pair of needle nose pliers, hold the nut and unscrew the hex bolt using a 2mm hex key. ![](https://image.crisp.chat/process/original/?url=https%3A%2F%2Fstorage.crisp.chat%2Fusers%2Fhelpdesk%2Fwebsite%2Fbb61eef0a8622800%2Fimage_1t0rgfj.png)   2\. Remove the Webcam Mount from the printer by using a 2.5mm hex key and a pair of needle nose pliers. ![](https://image.crisp.chat/process/original/?url=https%3A%2F%2Fstorage.crisp.chat%2Fusers%2Fhelpdesk%2Fwebsite%2Fbb61eef0a8622800%2Fimage_1vzxcth.png)   3\. Using a screwdriver, Pop the left or right side of the black bars holding the printer's cables as shown in the picture. ![](https://image.crisp.chat/process/original/?url=https%3A%2F%2Fstorage.crisp.chat%2Fusers%2Fhelpdesk%2Fwebsite%2Fbb61eef0a8622800%2Fimage_1a8v3ja.png)   4\. After partially popping out all the black bars, remove the webcam from the printer, then proceed to step 2.   ###### Task 2: Attach the new Webcam and Reattach the Mount to the Printer 1\. Plug the Webcam into kiosk after threading it through and snapping the last black bar into place. ![](https://image.crisp.chat/process/original/?url=https%3A%2F%2Fstorage.crisp.chat%2Fusers%2Fhelpdesk%2Fwebsite%2Fbb61eef0a8622800%2Fimage_n11pw7.png)   2\. Snap all of the black bars into place, making sure the Webcam comes out the top, past the first bar. ![](https://image.crisp.chat/process/original/?url=https%3A%2F%2Fstorage.crisp.chat%2Fusers%2Fhelpdesk%2Fwebsite%2Fbb61eef0a8622800%2Fimage_t3opxd.png)   3\. Line up the camera hole with the holes in the mount and make sure they are flush. Insert the screw into the hole. ![](https://image.crisp.chat/process/original/?url=https%3A%2F%2Fstorage.crisp.chat%2Fusers%2Fhelpdesk%2Fwebsite%2Fbb61eef0a8622800%2Fimage_zfwqzz.png)   4\. Using the needle nose to hold the nut on the end of the screw, take the 2mm hex key and tight the nut on the screw. ![](https://image.crisp.chat/process/original/?url=https%3A%2F%2Fstorage.crisp.chat%2Fusers%2Fhelpdesk%2Fwebsite%2Fbb61eef0a8622800%2Fimage_1v7onr5.png)   5\. Wrap cord over the mount and towards the cable belt. Start with the first ten and get the mount attached before finishing the wire channel. ![](https://image.crisp.chat/process/original/?url=https%3A%2F%2Fstorage.crisp.chat%2Fusers%2Fhelpdesk%2Fwebsite%2Fbb61eef0a8622800%2Fimage_awdr2a.png)   6\. Insert the screw in *front of the wires* from right to left as seen below. Use a finger to place the nut on the end and get the threads started. ![](https://image.crisp.chat/process/original/?url=https%3A%2F%2Fstorage.crisp.chat%2Fusers%2Fhelpdesk%2Fwebsite%2Fbb61eef0a8622800%2Fimage_dzaae5.png)   7\. Using the needle nose finish screwing on the nut until it is snug ![](https://image.crisp.chat/process/original/?url=https%3A%2F%2Fstorage.crisp.chat%2Fusers%2Fhelpdesk%2Fwebsite%2Fbb61eef0a8622800%2Fimage_mgrx1o.png)   ### That's the process for replacing the Webcamera to your printer. Let us know if you have any questions before performing the installation. 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