--- title: Replacing the Hat(Blue Computer) in the Kiosk description: Hat Troubleshooting --- [Skip to content](https://www.help.protosthetics.com/galileo/replacing-the-hatblue-computer-in-the-kiosk-pro#main-content) English Show submenu for translations ![ProtostheticsGalileo Logo](https://www.help.protosthetics.com/hubfs/ProtostheticsGalileo%20Logo.svg) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](https://www.help.protosthetics.com/galileo/contact-us) [Contact us](https://www.help.protosthetics.com/galileo/contact-us?hsLang=en) How can we help you? - There are no suggestions because the search field is empty. 1. [Galileo by Protosthetics](https://www.help.protosthetics.com/galileo?hsLang=en) 2. [Hardware Troubleshooting & Maintenance](https://www.help.protosthetics.com/galileo/hardware-troubleshooting-maintenance?hsLang=en) 3. [Connection Troubleshooting](https://www.help.protosthetics.com/galileo/hardware-troubleshooting-maintenance?hsLang=en#connection-troubleshooting) February 3, 2026 # Replacing the Hat(Blue Computer) in the Kiosk #### To replace the Hat in the kiosk, start by first unplugging the kiosk power cord. Remove the panel on the back of the kiosk, and then unplug the following cables from the blue circuit board pictured below. All requested pictures will be needed to resolve this issue. Please do not skip taking any pictures at any step of the way. ![Image of Ports](https://image.crisp.chat/process/original/?url=https%3A%2F%2Fstorage.crisp.chat%2Fusers%2Fhelpdesk%2Fwebsite%2Fbb61eef0a8622800%2Fimage_1pvpcpu.png)   ###### Tools you'll need: Flat head Screwdriver Philips head Screwdriver Hat Replacement ![Up Close Picture of Hat](https://image.crisp.chat/process/original/?url=https%3A%2F%2Fstorage.crisp.chat%2Fusers%2Fhelpdesk%2Fwebsite%2Fbb61eef0a8622800%2Fimage_j1g82f.png)   - Unplug all of the cables from the Hat(Blue Computer) and unscrew the green connectors with a flathead screwdriver ![Ports](https://image.crisp.chat/process/original/?url=https%3A%2F%2Fstorage.crisp.chat%2Fusers%2Fhelpdesk%2Fwebsite%2Fbb61eef0a8622800%2Fimage_9ltfse.png)   - Undo the 4 corner screws as shown below and carefully remove them with a Philips Head Screwdriver ![Image of 4 screws](https://image.crisp.chat/process/original/?url=https%3A%2F%2Fstorage.crisp.chat%2Fusers%2Fhelpdesk%2Fwebsite%2Fbb61eef0a8622800%2Fimage_jm2uxy.png)   - Very Carefully remove the Hat from the Pi. The blue computer will pull straight out and need to be set aside. If the Hat does not pull straight out, alternate pulling the top and bottom of the Hat until it comes out. Review the pictures below before removing the Hat. #### Note: The Green computer behind the Hat is held onto the mount by Screw Joints and won't fall. ![Where to Pull](https://image.crisp.chat/process/original/?url=https%3A%2F%2Fstorage.crisp.chat%2Fusers%2Fhelpdesk%2Fwebsite%2Fbb61eef0a8622800%2Fimage_uxnmy.png) ![Green computer behind held together](https://image.crisp.chat/process/original/?url=https%3A%2F%2Fstorage.crisp.chat%2Fusers%2Fhelpdesk%2Fwebsite%2Fbb61eef0a8622800%2Fimage_e06mmh.png)   - Take a picture of the Pi(green computer) with the Hat Removed. We will need this picture to later examine the condition of the Pi. ![Image of Pi](https://image.crisp.chat/process/original/?url=https%3A%2F%2Fstorage.crisp.chat%2Fusers%2Fhelpdesk%2Fwebsite%2Fbb61eef0a8622800%2Fimage_xj2vfj.png)   - Carefully insert the new Hat into the Pi like you removed it. After aligning the pins to the port, the gold screw joints should align with the holes on the Hat. Press on the two holes as shown in the photo to avoid poking yourself on the pointy parts of the Hat ![Hat Installation](https://image.crisp.chat/process/original/?url=https%3A%2F%2Fstorage.crisp.chat%2Fusers%2Fhelpdesk%2Fwebsite%2Fbb61eef0a8622800%2Fimage_1q3ympw.png)   - Plug the unplugged cables back into the Hat and screw in the green connector with its corresponding wires ![Install cables in Hat](https://image.crisp.chat/process/original/?url=https%3A%2F%2Fstorage.crisp.chat%2Fusers%2Fhelpdesk%2Fwebsite%2Fbb61eef0a8622800%2Fimage_vvar81.png)   - Plug the kiosk power back in and look for the related issue to be resolved or persisting. - [Account & General Information](https://www.help.protosthetics.com/galileo/account-general-information?hsLang=en#main-content) - [Account & Permissions](https://www.help.protosthetics.com/galileo/account-general-information?hsLang=en#account-permissions) - [Policies & Guarantees](https://www.help.protosthetics.com/galileo/account-general-information?hsLang=en#policies-guarantees) - [Printer Returns](https://www.help.protosthetics.com/galileo/account-general-information?hsLang=en#printer-returns) - [Scanning Options](https://www.help.protosthetics.com/galileo/scanning-options?hsLang=en#main-content) - [App & Hardware Setup](https://www.help.protosthetics.com/galileo/scanning-options?hsLang=en#app-hardware-setup) - [Scanning Best Practices](https://www.help.protosthetics.com/galileo/scanning-options?hsLang=en#scanning-best-practices) - [Ordering Process & FabOne Portal](https://www.help.protosthetics.com/galileo/ordering-process-fabone-portal?hsLang=en#main-content) - [Placing & Managing Orders](https://www.help.protosthetics.com/galileo/ordering-process-fabone-portal?hsLang=en#placing-managing-orders) - [Print Control](https://www.help.protosthetics.com/galileo/ordering-process-fabone-portal?hsLang=en#print-control) - [CFAB Options](https://www.help.protosthetics.com/galileo/ordering-process-fabone-portal?hsLang=en#cfab-options) - [Galileo Product Options](https://www.help.protosthetics.com/galileo/galileo-product-options?hsLang=en#main-content) - [Prosthetic Products](https://www.help.protosthetics.com/galileo/galileo-product-options?hsLang=en#prosthetic-products) - [Orthotic Products](https://www.help.protosthetics.com/galileo/galileo-product-options?hsLang=en#orthotic-products) - [Customization & Fitting](https://www.help.protosthetics.com/galileo/galileo-product-options?hsLang=en#customization-fitting) - [Filament & Printing FAQs](https://www.help.protosthetics.com/galileo/filament-printing-faqs?hsLang=en#main-content) - [Filament Loading & Handling](https://www.help.protosthetics.com/galileo/filament-printing-faqs?hsLang=en#filament-loading-handling) - [Preparing the Printer](https://www.help.protosthetics.com/galileo/filament-printing-faqs?hsLang=en#preparing-the-printer) - [Hardware Troubleshooting & Maintenance](https://www.help.protosthetics.com/galileo/hardware-troubleshooting-maintenance?hsLang=en#main-content) - [General Tips & Tricks](https://www.help.protosthetics.com/galileo/hardware-troubleshooting-maintenance?hsLang=en#general-tips-tricks) - [Connection Troubleshooting](https://www.help.protosthetics.com/galileo/hardware-troubleshooting-maintenance?hsLang=en#connection-troubleshooting) - [Hardware Troubleshooting - Pro](https://www.help.protosthetics.com/galileo/hardware-troubleshooting-maintenance?hsLang=en#hardware-troubleshooting-pro) - [Hardware Maintenance - Pro](https://www.help.protosthetics.com/galileo/hardware-troubleshooting-maintenance?hsLang=en#hardware-maintenance-pro) - [Hardware Troubleshooting - Galileo O&P/Pro 2](https://www.help.protosthetics.com/galileo/hardware-troubleshooting-maintenance?hsLang=en#hardware-troubleshooting-galileo-op-pro-2) - [Hardware Maintenance - Galileo O&P/Pro 2](https://www.help.protosthetics.com/galileo/hardware-troubleshooting-maintenance?hsLang=en#hardware-maintenance-galileo-op-pro-2) [![ProtostheticsGalileo Logo-1](https://www.help.protosthetics.com/hubfs/ProtostheticsGalileo%20Logo-1.svg "ProtostheticsGalileo Logo-1")](http://protosthetics.com) 510 6th Ave N, Ste D, Fargo, ND 58102 USA [mailto:success@protosthetics.com](mailto:success@protosthetics.com) Copyright © 2026, Protosthetics