--- title: Printer Connection Troubleshooting description: printer connection troubleshooting --- [Skip to content](https://www.help.protosthetics.com/galileo/printer-connection-troubleshooting-pro#main-content) English Show submenu for translations ![ProtostheticsGalileo Logo](https://www.help.protosthetics.com/hubfs/ProtostheticsGalileo%20Logo.svg) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](https://www.help.protosthetics.com/galileo/contact-us) [Contact us](https://www.help.protosthetics.com/galileo/contact-us?hsLang=en) How can we help you? - There are no suggestions because the search field is empty. 1. [Galileo by Protosthetics](https://www.help.protosthetics.com/galileo?hsLang=en) 2. [Hardware Troubleshooting & Maintenance](https://www.help.protosthetics.com/galileo/hardware-troubleshooting-maintenance?hsLang=en) 3. [Connection Troubleshooting](https://www.help.protosthetics.com/galileo/hardware-troubleshooting-maintenance?hsLang=en#connection-troubleshooting) February 3, 2026 # Printer Connection Troubleshooting ### With your printer not connecting to FabOne after attempting a power cycle, here are some additional steps to bring the printer back online. #### The first step is to check the Internet Connector between the Kiosk's Computer and the Printer Itself 1. Unplug the kiosk's power cable 2. Unplug the internet cable from the back of the printer printer as shown in the image below 3. Follow the cable to the floor of the kiosk and unplug it 4. After waiting a few seconds, plug the printer's internet cable back in. Be sure to plug the USB End into the open port instead of its original port 5. Plug the kiosk's power cable back in 6. Check FabOne for the printer to connect 7. If the Printer is still offline, take a picture of the cable connected and proceed to Step 2 ![g1](https://www.help.protosthetics.com/hs-fs/hubfs/g1.png?width=400&height=400&name=g1.png) ![g2](https://www.help.protosthetics.com/hs-fs/hubfs/g2.png?width=400&height=400&name=g2.png)  #### The Second Step is to check the Cables connected to the Computer inside of the kiosk 1. Unplug the Kiosk's power cable 2. Remove the Rear or Side panel of the kiosk, allowing for access into the lower portion of the kiosk 3. Unplug the USB connectors shown in the image below, there should be 3 4. Plug those USB Connectors back into the same ports they were originally connected to 5. Plug the kiosk's power cable back in 6. Check FabOne for the printer to connect 7. If FabOne connects to the printer, reattach the Rear/Side panel onto the kiosk. 8. If FabOne still isn't connected, leave the panel removed and take a picture of the USB Connections ![g3](https://www.help.protosthetics.com/hs-fs/hubfs/g3.png?width=400&height=400&name=g3.png)   #### Note: After the steps above are completed, with the printer connecting or not, send us the photos to the support ticket we've created, or to [success@protosthetics.com](mailto:success@protosthetics.com)   - [Account & General Information](https://www.help.protosthetics.com/galileo/account-general-information?hsLang=en#main-content) - [Account & Permissions](https://www.help.protosthetics.com/galileo/account-general-information?hsLang=en#account-permissions) - [Policies & Guarantees](https://www.help.protosthetics.com/galileo/account-general-information?hsLang=en#policies-guarantees) - [Printer Returns](https://www.help.protosthetics.com/galileo/account-general-information?hsLang=en#printer-returns) - [Scanning Options](https://www.help.protosthetics.com/galileo/scanning-options?hsLang=en#main-content) - [App & Hardware Setup](https://www.help.protosthetics.com/galileo/scanning-options?hsLang=en#app-hardware-setup) - [Scanning Best Practices](https://www.help.protosthetics.com/galileo/scanning-options?hsLang=en#scanning-best-practices) - [Ordering Process & FabOne Portal](https://www.help.protosthetics.com/galileo/ordering-process-fabone-portal?hsLang=en#main-content) - [Placing & Managing Orders](https://www.help.protosthetics.com/galileo/ordering-process-fabone-portal?hsLang=en#placing-managing-orders) - [Print Control](https://www.help.protosthetics.com/galileo/ordering-process-fabone-portal?hsLang=en#print-control) - [CFAB Options](https://www.help.protosthetics.com/galileo/ordering-process-fabone-portal?hsLang=en#cfab-options) - [Galileo Product Options](https://www.help.protosthetics.com/galileo/galileo-product-options?hsLang=en#main-content) - [Prosthetic Products](https://www.help.protosthetics.com/galileo/galileo-product-options?hsLang=en#prosthetic-products) - [Orthotic Products](https://www.help.protosthetics.com/galileo/galileo-product-options?hsLang=en#orthotic-products) - [Customization & Fitting](https://www.help.protosthetics.com/galileo/galileo-product-options?hsLang=en#customization-fitting) - [Filament & Printing FAQs](https://www.help.protosthetics.com/galileo/filament-printing-faqs?hsLang=en#main-content) - [Filament Loading & Handling](https://www.help.protosthetics.com/galileo/filament-printing-faqs?hsLang=en#filament-loading-handling) - [Preparing the Printer](https://www.help.protosthetics.com/galileo/filament-printing-faqs?hsLang=en#preparing-the-printer) - [Hardware Troubleshooting & Maintenance](https://www.help.protosthetics.com/galileo/hardware-troubleshooting-maintenance?hsLang=en#main-content) - [General Tips & Tricks](https://www.help.protosthetics.com/galileo/hardware-troubleshooting-maintenance?hsLang=en#general-tips-tricks) - [Connection Troubleshooting](https://www.help.protosthetics.com/galileo/hardware-troubleshooting-maintenance?hsLang=en#connection-troubleshooting) - [Hardware Troubleshooting - Pro](https://www.help.protosthetics.com/galileo/hardware-troubleshooting-maintenance?hsLang=en#hardware-troubleshooting-pro) - [Hardware Maintenance - Pro](https://www.help.protosthetics.com/galileo/hardware-troubleshooting-maintenance?hsLang=en#hardware-maintenance-pro) - [Hardware Troubleshooting - Galileo O&P/Pro 2](https://www.help.protosthetics.com/galileo/hardware-troubleshooting-maintenance?hsLang=en#hardware-troubleshooting-galileo-op-pro-2) - [Hardware Maintenance - Galileo O&P/Pro 2](https://www.help.protosthetics.com/galileo/hardware-troubleshooting-maintenance?hsLang=en#hardware-maintenance-galileo-op-pro-2) [![ProtostheticsGalileo Logo-1](https://www.help.protosthetics.com/hubfs/ProtostheticsGalileo%20Logo-1.svg "ProtostheticsGalileo Logo-1")](http://protosthetics.com) 510 6th Ave N, Ste D, Fargo, ND 58102 USA [mailto:success@protosthetics.com](mailto:success@protosthetics.com) Copyright © 2026, Protosthetics