--- title: Migrating Orders - Super Admin description: Migrating Orders --- [Skip to content](https://www.help.protosthetics.com/galileo/migrating-orders#main-content) English Show submenu for translations ![ProtostheticsGalileo Logo](https://www.help.protosthetics.com/hubfs/ProtostheticsGalileo%20Logo.svg) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](https://www.help.protosthetics.com/galileo/contact-us) [Contact us](https://www.help.protosthetics.com/galileo/contact-us?hsLang=en) How can we help you? - There are no suggestions because the search field is empty. 1. [Galileo by Protosthetics](https://www.help.protosthetics.com/galileo?hsLang=en) 2. [Account & General Information](https://www.help.protosthetics.com/galileo/account-general-information?hsLang=en) 3. [Account & Permissions](https://www.help.protosthetics.com/galileo/account-general-information?hsLang=en#account-permissions) June 12, 2026 # Migrating Orders - Super Admin ## User Migration feature allows you to seamlessly transfer all order data from one user account to another existing account within your organization. ### Prerequisites - **Access Level:** This feature is exclusively available to **Super Admins**. - **Location Match:** Orders can only be migrated between two users who belong to the **same clinic location**. 1. Navigate to the **Admin Control** panel and select the User Admin section ![](https://www.help.protosthetics.com/hs-fs/hubfs/image-png-Jun-12-2026-08-43-23-1125-PM.png?width=1572&height=614&name=image-png-Jun-12-2026-08-43-23-1125-PM.png) 2. Locate the user profile you wish to migrate orders *from* 3. Click the **Migrate** button located in the top right corner of the user ![](https://www.help.protosthetics.com/hs-fs/hubfs/image-png-Jun-12-2026-09-08-05-2222-PM.png?width=1182&height=523&name=image-png-Jun-12-2026-09-08-05-2222-PM.png) 4. A popup titled **Migrate User Orders** will appear. 1. The User field will be pre filled with the current user's email. 5. Under **To User**, click the dropdown menu and select the email of the existing user who should receive the orders 6. Review the **Warning Messages** 1. This is Permanent. All Orders and related data will be moved permanently. **THIS CANNOT BE UNDONE** 2. Clinic Verification: Ensure both users are assigned to the same clinic, or the migration will have an error 7. Click **Migrate Orders** to complete the process. ![](https://www.help.protosthetics.com/hs-fs/hubfs/image-png-Jun-12-2026-09-09-33-0629-PM.png?width=1243&height=665&name=image-png-Jun-12-2026-09-09-33-0629-PM.png)   ### Post Migration: Deleting the Old Account Once the migration is successful and you have verified that the orders are visible under the new user's account, you may wish to clean up your user list. #### To Remove the Original User: 1. Use the Chat Feature to let our Support Team know which users need to be deleted.  1. We will reach out over Email to confirm this list is correct before deleting the accounts. **THIS CANNOT BE UNDONE** **Tip:** We recommend performing the migration before deleting an account to ensure no data is lost during the transition   - [Account & General Information](https://www.help.protosthetics.com/galileo/account-general-information?hsLang=en#main-content) - [Account & Permissions](https://www.help.protosthetics.com/galileo/account-general-information?hsLang=en#account-permissions) - [Policies & Guarantees](https://www.help.protosthetics.com/galileo/account-general-information?hsLang=en#policies-guarantees) - [Printer Returns](https://www.help.protosthetics.com/galileo/account-general-information?hsLang=en#printer-returns) - [Scanning Options](https://www.help.protosthetics.com/galileo/scanning-options?hsLang=en#main-content) - [App & Hardware Setup](https://www.help.protosthetics.com/galileo/scanning-options?hsLang=en#app-hardware-setup) - [Scanning Best Practices](https://www.help.protosthetics.com/galileo/scanning-options?hsLang=en#scanning-best-practices) - [Ordering Process & FabOne Portal](https://www.help.protosthetics.com/galileo/ordering-process-fabone-portal?hsLang=en#main-content) - [Placing & Managing Orders](https://www.help.protosthetics.com/galileo/ordering-process-fabone-portal?hsLang=en#placing-managing-orders) - [Print Control](https://www.help.protosthetics.com/galileo/ordering-process-fabone-portal?hsLang=en#print-control) - [CFAB Options](https://www.help.protosthetics.com/galileo/ordering-process-fabone-portal?hsLang=en#cfab-options) - [Galileo Product Options](https://www.help.protosthetics.com/galileo/galileo-product-options?hsLang=en#main-content) - [Prosthetic Products](https://www.help.protosthetics.com/galileo/galileo-product-options?hsLang=en#prosthetic-products) - [Orthotic Products](https://www.help.protosthetics.com/galileo/galileo-product-options?hsLang=en#orthotic-products) - [Customization & Fitting](https://www.help.protosthetics.com/galileo/galileo-product-options?hsLang=en#customization-fitting) - [Filament & Printing FAQs](https://www.help.protosthetics.com/galileo/filament-printing-faqs?hsLang=en#main-content) - [Filament Loading & Handling](https://www.help.protosthetics.com/galileo/filament-printing-faqs?hsLang=en#filament-loading-handling) - [Preparing the Printer](https://www.help.protosthetics.com/galileo/filament-printing-faqs?hsLang=en#preparing-the-printer) - [Hardware Troubleshooting & Maintenance](https://www.help.protosthetics.com/galileo/hardware-troubleshooting-maintenance?hsLang=en#main-content) - [General Tips & Tricks](https://www.help.protosthetics.com/galileo/hardware-troubleshooting-maintenance?hsLang=en#general-tips-tricks) - [Connection Troubleshooting](https://www.help.protosthetics.com/galileo/hardware-troubleshooting-maintenance?hsLang=en#connection-troubleshooting) - [Hardware Troubleshooting - Pro](https://www.help.protosthetics.com/galileo/hardware-troubleshooting-maintenance?hsLang=en#hardware-troubleshooting-pro) - [Hardware Maintenance - Pro](https://www.help.protosthetics.com/galileo/hardware-troubleshooting-maintenance?hsLang=en#hardware-maintenance-pro) - [Hardware Troubleshooting - Galileo O&P/Pro 2](https://www.help.protosthetics.com/galileo/hardware-troubleshooting-maintenance?hsLang=en#hardware-troubleshooting-galileo-op-pro-2) - [Hardware Maintenance - Galileo O&P/Pro 2](https://www.help.protosthetics.com/galileo/hardware-troubleshooting-maintenance?hsLang=en#hardware-maintenance-galileo-op-pro-2) [![ProtostheticsGalileo Logo-1](https://www.help.protosthetics.com/hubfs/ProtostheticsGalileo%20Logo-1.svg "ProtostheticsGalileo Logo-1")](http://protosthetics.com) 510 6th Ave N, Ste D, Fargo, ND 58102 USA [mailto:success@protosthetics.com](mailto:success@protosthetics.com) Copyright © 2026, Protosthetics