--- title: Galileo O&P - LCD Troubleshooting description: Galileo O&P LCD Screen Troubleshooting --- [Skip to content](https://www.help.protosthetics.com/galileo/galileo-pro-2.0-lcd-troubleshooting#main-content) English Show submenu for translations ![ProtostheticsGalileo Logo](https://www.help.protosthetics.com/hubfs/ProtostheticsGalileo%20Logo.svg) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](https://www.help.protosthetics.com/galileo/contact-us) [Contact us](https://www.help.protosthetics.com/galileo/contact-us?hsLang=en) How can we help you? - There are no suggestions because the search field is empty. 1. [Galileo by Protosthetics](https://www.help.protosthetics.com/galileo?hsLang=en) 2. [Hardware Troubleshooting & Maintenance](https://www.help.protosthetics.com/galileo/hardware-troubleshooting-maintenance?hsLang=en) 3. [Hardware Troubleshooting - Galileo O&P/Pro 2](https://www.help.protosthetics.com/galileo/hardware-troubleshooting-maintenance?hsLang=en#hardware-troubleshooting-galileo-op-pro-2) February 13, 2026 # Galileo O&P - LCD Troubleshooting ### Tools needed: - 4mm Hex Key   ### Troubleshooting Steps ### Step 1: Quick Restart 1\. Unplug the Power to the Back of the Kiosk. 2\. On the Back of the Kiosk, unplug the HDMI and USB-C Cable. (See the Picture below) Wait 30 seconds, then plug the HDMI and USB-C cable back in. 3\. Plug the Power Back in. If the problem persists, proceed to Step 2. ![](https://www.help.protosthetics.com/hs-fs/hubfs/image-png-3.png?width=263&height=350&name=image-png-3.png) ![](https://image.crisp.chat/process/original/?url=https%3A%2F%2Fstorage.crisp.chat%2Fusers%2Fhelpdesk%2Fwebsite%2F-%2Fb%2Fb%2F6%2F1%2Fbb61eef0a8622800%2Fimage_kkjdcl.png) ### Step 2: Check Connections 1\. Unplug the Power to the Back of the Kiosk. 2\. On the Back of the LCD Screen (See the picture below) Remove the 2 4mm Hex Bolts keeping the LCD Connected to the Hinge. ![See the Red Circles](https://image.crisp.chat/process/original/?url=https%3A%2F%2Fstorage.crisp.chat%2Fusers%2Fhelpdesk%2Fwebsite%2F-%2Fb%2Fb%2F6%2F1%2Fbb61eef0a8622800%2Fimage_1cy4499.png) #### Note: Do not remove the 4mm Hex Bolts Securing the Hinge to the Kiosk!!! 3\. On the back of the LCD Screen, Unplug the HDMI and USB-C Cables and plug them back in. 4\. Lay the LCD Screen on the Bed and Plug the Kiosk's Power back in. If the problem persists, proceed to step 3. ![](https://image.crisp.chat/process/original/?url=https%3A%2F%2Fstorage.crisp.chat%2Fusers%2Fhelpdesk%2Fwebsite%2F-%2Fb%2Fb%2F6%2F1%2Fbb61eef0a8622800%2Fimage_xah11i.png) ### Step 3: Check LCD Connections 1\. Unplug the Power to the Back of the Kiosk. 2\. Unplug the HDMI and USB-C Cables from the Back of the LCD Screen 3\. Plug the LCD Screen into the HDMI and USB-C cables from **Step 1: Quick Restart** 4\. Plug the Power Back in. 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