---
title: Account & General Information | Galileo by Protosthetics
description: Manage your user permissions, account settings, billing details, and support contact options.
---

[Skip to content](https://www.help.protosthetics.com/galileo/account-general-information#main-content)

English

Show submenu for translations

![ProtostheticsGalileo Logo](https://www.help.protosthetics.com/hubfs/ProtostheticsGalileo%20Logo.svg)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- [Contact us](https://www.help.protosthetics.com/galileo/contact-us)

[Contact us](https://www.help.protosthetics.com/galileo/contact-us)

 How can we help you?

- There are no suggestions because the search field is empty.

1. [Galileo by Protosthetics](https://www.help.protosthetics.com/galileo)
2. [Account & General Information](https://www.help.protosthetics.com/galileo/account-general-information)

# Account & General Information

 Manage your user permissions, account settings, billing details, and support contact options.

## Account & Permissions

- [Admin Control Usage](https://www.help.protosthetics.com/galileo/admin-control-usage)
- [How to work with your Galileo Design Lead](https://www.help.protosthetics.com/galileo/how-to-work-with-your-design-lead)
- [Sign up for a Galileo FabOne Account](https://www.help.protosthetics.com/galileo/sign-up-for-a-fabone-ordering-account)
- [Contact Us](https://www.help.protosthetics.com/galileo/contact-us)
- [Migrating Orders - Super Admin](https://www.help.protosthetics.com/galileo/migrating-orders)

## Policies & Guarantees

- [Print Failure | Customer Expectations & Solutions](https://www.help.protosthetics.com/galileo/print-failure-customer-expectations-solutions-pre)
- [The Galileo Guarantee (Hardware Troubleshooting)](https://www.help.protosthetics.com/galileo/the-galileo-guarantee-hardware-troubleshooting-fabone)
- [Galileo Warranty Policy](https://www.help.protosthetics.com/galileo/galileo-faq-warranty-policy)

## Printer Returns

- [Returning a Kiosk](https://www.help.protosthetics.com/galileo/returning-a-kiosk-pro)
- [Printer Packing Guide](https://www.help.protosthetics.com/galileo/printer-packing-guide)

- [Account & General Information](https://www.help.protosthetics.com/galileo/account-general-information#main-content)

    - [Account & Permissions](https://www.help.protosthetics.com/galileo/account-general-information#account-permissions)
    - [Policies & Guarantees](https://www.help.protosthetics.com/galileo/account-general-information#policies-guarantees)
    - [Printer Returns](https://www.help.protosthetics.com/galileo/account-general-information#printer-returns)
- [Scanning Options](https://www.help.protosthetics.com/galileo/scanning-options#main-content)

    - [App & Hardware Setup](https://www.help.protosthetics.com/galileo/scanning-options#app-hardware-setup)
    - [Scanning Best Practices](https://www.help.protosthetics.com/galileo/scanning-options#scanning-best-practices)
- [Ordering Process & FabOne Portal](https://www.help.protosthetics.com/galileo/ordering-process-fabone-portal#main-content)

    - [Placing & Managing Orders](https://www.help.protosthetics.com/galileo/ordering-process-fabone-portal#placing-managing-orders)
    - [Print Control](https://www.help.protosthetics.com/galileo/ordering-process-fabone-portal#print-control)
    - [CFAB Options](https://www.help.protosthetics.com/galileo/ordering-process-fabone-portal#cfab-options)
- [Galileo Product Options](https://www.help.protosthetics.com/galileo/galileo-product-options#main-content)

    - [Prosthetic Products](https://www.help.protosthetics.com/galileo/galileo-product-options#prosthetic-products)
    - [Orthotic Products](https://www.help.protosthetics.com/galileo/galileo-product-options#orthotic-products)
    - [Customization & Fitting](https://www.help.protosthetics.com/galileo/galileo-product-options#customization-fitting)
- [Filament & Printing FAQs](https://www.help.protosthetics.com/galileo/filament-printing-faqs#main-content)

    - [Filament Loading & Handling](https://www.help.protosthetics.com/galileo/filament-printing-faqs#filament-loading-handling)
    - [Preparing the Printer](https://www.help.protosthetics.com/galileo/filament-printing-faqs#preparing-the-printer)
- [Hardware Troubleshooting & Maintenance](https://www.help.protosthetics.com/galileo/hardware-troubleshooting-maintenance#main-content)

    - [General Tips & Tricks](https://www.help.protosthetics.com/galileo/hardware-troubleshooting-maintenance#general-tips-tricks)
    - [Connection Troubleshooting](https://www.help.protosthetics.com/galileo/hardware-troubleshooting-maintenance#connection-troubleshooting)
    - [Hardware Troubleshooting - Pro](https://www.help.protosthetics.com/galileo/hardware-troubleshooting-maintenance#hardware-troubleshooting-pro)
    - [Hardware Maintenance - Pro](https://www.help.protosthetics.com/galileo/hardware-troubleshooting-maintenance#hardware-maintenance-pro)
    - [Hardware Troubleshooting - Galileo O&P/Pro 2](https://www.help.protosthetics.com/galileo/hardware-troubleshooting-maintenance#hardware-troubleshooting-galileo-op-pro-2)
    - [Hardware Maintenance - Galileo O&P/Pro 2](https://www.help.protosthetics.com/galileo/hardware-troubleshooting-maintenance#hardware-maintenance-galileo-op-pro-2)

[![ProtostheticsGalileo Logo-1](https://www.help.protosthetics.com/hubfs/ProtostheticsGalileo%20Logo-1.svg "ProtostheticsGalileo Logo-1")](http://protosthetics.com)

510 6th Ave N, Ste D, Fargo, ND 58102 USA

[mailto:success@protosthetics.com](mailto:success@protosthetics.com)

Copyright © 2026, Protosthetics